I’m joining the RegistryOffice team

I’m thrilled to announce that I have joined the RegistryOffice team full time as Senior VP Marketing & Sales.

RegistryOffice business intelligence joins data from multiple sources and uses machine learning together with AI to improve insight in order to find patterns and trends that would otherwise be hard for domain name registries to discover manually.

In addition to spreading the good word about our Business Intelligence and Abuse Monitoring services, I’ll be working with my colleagues to expand the range of our consulting services. Also I am bringing over my registry operator clients who will benefit from additional expertise and resources.

This wasn’t a snap decision. However it was an easy one in view of my long-time relationship with the founders, the entire team and the services. In the early days of RegistryOffice I evaluated a beta version of the Business Intelligence service for a registry operator client and instantly recognized its benefits. With great clients, their valuable feedback + a killer team of respected industry veterans on the RegistryOffice side, the service just keeps on getting better and better.

There is so much more to come and plenty of opportunities in this space. You can keep up with what’s going on at our new blog at RegistryOffice.blog. Go ahead and subscribe so you don’t miss a post. ūüôā

I’ll be in Vegas for¬†NamesCon Global at the end of January, so hit me up if you’d like to meet or get a demo.

We will also be presenting two RegistryOffice sponsored sessions at NamesCon:

  • Sunday 11am –¬† Building a Safer Internet While Fighting Abuse At Scale
  • Tuesday 10am – Data rules. How domain industry leaders use it to their advantage.


I hope to see some of you there!


New Premium Names Manager from RegistryOffice

Looking towards ICANN 63 in Barcelona, I thought I’d share brand new features rolling out to RegistryOffice and the AbuseMonitor that will make it easier than ever for you to track, take action and have efficient tools to manage and grow your TLD or ccTLD. Yes RegistryOffice works with ccTLDs and ccTLD customers have been added this year.

Premium name sales are proving to be a trending key revenue driver for some operators. Thus a new Premium Manager module has been added to RegistryOffice in response to registry operators who are wanting to get a better handle on tracking their EPP vs direct sales, tracking registrar or agent commissions—and for example, if the sale occurred during a registrar promotion or auction.

RegistryOffice is designed and flexible to work with various backend providers. If another customer is already integrated with the same backend as you then it is easy to get an evaluation version so you can get an idea of this will improve your insight and growth.

Trying to get a handle on your premium name inventory and understanding ROI and renewals attributed to multiple registrar campaigns?  Maybe we should talk?

.HOMES is launching as an unrestricted TLD

.HOMES is launching as an unrestricted TLD on January 14th, 2019.

Dominion Registries, which operates .HOMES, will be removing the current restrictive eligibility requirements. Anyone will then be able to register or acquire available General Availability (GA) or premium names starting 14 January.

Think names such as vacation.homes, tiny.homes, foreclosed.homes, LongIsland.homes, BayArea.homes, Houston.homes, Chicago.homes, YourCompanyName.homes and so on.

Pricing for standard GA .HOMES names is going to be significantly lower than it is now, and the lower pricing will be effective on 14 January as well. Most premium names will be offered in 7 price tiers via EPP and renewals will be at standard prices. Afilias is the backend RSP.

Real estate is a $1.5 trillion dollar industry in the U.S. alone, and over half the country will be looking for a new home over the next five years. There are 1.4 million monthly searches for keywords relating to homes for sale. Names containing ‚Äúhomes‚ÄĚ are registered in .com at a rate of ~250/day ~91,500/yr pace. ¬†Sources: National Association of Realtors, Verisign DomainScope

This will be a great opportunity for registrars to acquire or upsell business customers and naming investors with interests in the housing and real estate verticals. Proxy registrations will be allowed starting on 14 January.

Dominion Registries is a relatively new client. Their parent, Dominion Enterprises, own and operate widely recognized B2C web and mobile portals, including ForRent.com, Homes.com and CycleTrader.com, that generate nearly 30 million unique visits monthly. They have 3,000 employees in their Norfolk, Va. home office, across the U.S., and internationally.

They also own and operate .AUTOS, .BOATS, .YACHTS and .MOTORCYCLES. All were originally launched as restricted TLDs.

.BOATS eligibility requirements have already been removed with pricing to be reduced on 15 October.

.YACHTS eligibility requirements will be removed on 15 October and prices will be reduced.  .MOTORCYCLES will follow on 1 November with equally lower pricing.

.AUTOS remains restricted for now. I’m expecting that will change at some point in Q1 2019 with lower pricing as well.

Please go here to request a review copy of the .homes RRA or simply contact me to learn more or set up a call.

ccTLD accreditation in China

I’m pleased to announce that my client, Beijing InfiniTLD Ltd, along with ZDNS, has successfully assisted¬†Neustar (Beijing) Technology Co., Ltd. in obtaining their China Ministry of Industry and Information Technology (MIIT) accreditation to operate the .CO country-code top level domain (ccTLD) in China for five years.¬† This is notable in that .CO is the first foreign ccTLD¬†approved by MIIT among dozens of other new gTLDs approved since 2014.

The .CO ccTLD, corresponding to the ISO 3166 Alpha-2 code for the nation of Colombia, is operated by .CO Internet S.A.S. in Bogota, Colombia and is a wholly-owned subsidiary of privately held Neustar, Inc., headquartered in Sterling, Virginia.

For the purposes of .CO’s accreditation in China, InfiniTLD assisted with application services, including key stages and procedures, and ZDNS addressed technical matters and requirements.

Beyond, .com, .cn and Chinese IDNs, ccTLDs are favored by some Chinese because they are short (always two letters) and easy to remember.

If you are an operator of a ccTLD (or a new gTLD) and are interested in the China market, feel free to contact me to learn more about how you can work with InfiniTLD to get your registry operation set up and legal in China.  This includes support to establish domestic entities (WFOE) in China, channel expansion, sales management, marketing and products optimization, etc.

Does your government directly manage and operate your ccTLD and thus establishing a domestic entity in China is not an option? Not a problem. I’ve got a solution to address that. ūüôā

Timing and relationships are everything in China! Act quickly and with the right people, otherwise you may spend an inordinate amount of time attempting to enter the Chinese market.


Demo Video: Domain Abuse Monitor

Are you a TLD registry operator looking for an affordable and intuitive ICANN Spec 11.3.b compliant abuse monitoring and case management platform?

Take 9 minutes and watch my June 2018 update demo of the RegistryOffice Abuse Monitor.

Abuse Monitor consists of two major components:

  1. Abuse Detection. The service must be able to detect threats as they occur and immediately notify you with few or non false positives.
  2. Case Management. When you are notified about malicious activity, how do you make sure you handled it professionally? How do you make sure you don’t forget to follow up a case and keep track of the actions taken? You need a proper CRM or Case Management System for your abuse cases.

It’s built from the bottom up to be as cost efficient as possible, but at the same time provide ICANN Compliance.

The Basic version was developed for .brands and smaller registries that have little to no abuse. The Standard version is best suited for open registries that actively want to combat any and all malicious activities in their zone.

The professionally managed option (available for either version) has been selected by some registry operators. It’s great if you don’t have much experience in handling abuse. It’s also great even if you have staff that can handle follow-up, but would rather have them focus on stuff like sales, marketing, operations, etc. instead of dealing with abusive registrants and filing reports to ICANN.

Please contact me for an in-depth demo and discussion.

Time to kill the spreadsheets

I’ve produced a video that introduces a sensational RegistryOffice report that will reduce headaches related to domain name marketing campaign financial reporting and planning to your colleagues, management or Board, etc.

Plus another report to demonstrate how your renewals and deletes can be better forecasted and managed‚ÄĒeven related to multiple specific marketing campaigns.

The best part is both eliminate the need for you or that lucky someone at your registry operation to stress over cobbling together spreadsheets and reports every month or quarter.

The information, reports and forecasts are always—just there—like your electricity.

So nice. ūüôā

Take a look.  Then contact me to arrange a full-on live demo.



Understanding your TLD’s heartbeat

If you don’t have consistent access to the hearbeat of your registry, you can’t properly manage and grow your namespace.

That’s why I’m thrilled to announce that my consultancy is now an authorized Marketing Partner for the RegistryOffice Saas Business Intelligence platform and the RegistryOffice Abuse Monitor service for domain name registries.

My consultancy manages the backoffice and other functions for a variety of TLD registry operators. I am enthusiastic about the RegistryOffice platform because I use it.

If you want to quit worrying about time and internal resources needed to constantly collect data from multiple sources in order to analyze and combine all that data into reports and insight you can instantly share with your colleagues, board, registrars, whomever— then you need to take a look at RegistryOffice.

If you can’t deal with managing a project to build a system that provides rich data so that you can offer enhanced features on your websites, portals and dynamic ads for your TLD(s) so you can sell more—and faster—then you need to take a look at the RegistryOffice API.

Last, but not least, if you are searching for a cost-effective service to monitor your namespace for pharming, phishing, malware, spam and botnets in accordance with Spec 11.3.b of your Registry Agreement, or if you need Professional Case Management by security experts, then you need to take a look at the ICANN compliant Abuse Monitor, a new service from RegistryOffice.

Please contact me to set up a live demo.









Gotta work for it. The inside track to TLD success.

This recent tweet by MarkMonitor, referencing Verisign’s latest Domain Name Industry Brief, illustrates the continued weak total domains under management (DUMs) performance of the new domain extensions sector (new gTLDs) within the industry.

It caught my eye, as I posted thoughts regarding The Great Domain Correction of 2017 last August, when the sector totaled 7.7% of the overall global total.¬† Now it’s down to 6.2%.

This is unfortunate, especially in comparison to the far less amount of legacy TLDs, introduced over a decade ago, that in total managed to capture a similar market share at the time.

Of course the current situation is throwing out different circumstances and challenges. Some new gTLD players are doing well, some are doing just O.K. Others are sucking wind.

Some market, execute and innovate like hell. Some just sit back. Both strategies have their pros and cons depending upon your their role, resources, experience, and ability to execute and scale within the ecosystem.

Total DUMs for a TLD don’t mean everything, and that’s why I’d like to point out that every single one of those legacy TLDs are still operating, as some survived by acquistion.

I suspect we will see more of the same in the new gTLD sector.¬† It’s possible a Registry Operator business or two might fail, but the TLD will likely survive, especially if acquired by a saavy Registry Service Provider or well-heeled and patient investor group, and because of ICANN’s Emergency Back-end Registry Operator (EBERO) requirement.

Total DUMs are important in other ways, especially to ICANN’s budget¬†and even possible¬†cuts to funding for a new round of TLDs. Also channel registrars, vital to many new Registry Operators, carefully look at DUMs, trends and the registry operator itself to determine how they will use their resources to deal with every single TLD out there.

That brings me to an article I posted six years ago (2012) before the new gTLDs were introduced. The Inside Track to TLD Success.  For the most part it all still holds true today.

Beyond those comments from long ago, my next post will talk about some other basics that registry operators should employ in order to grow their business.

The industry will evolve, and use of the new gTLDs will evolve, even if market share remains at a lower level for now. There is still opportunity to make a difference.

But the “build it and they will come” days are over.¬† Gotta work for it.






The ICANN 61 – San Juan meeting schedule has been released

The ICANN 61 Meeting Schedule is now available.¬†The meeting will be held in San Juan, Puerto Rico. It is billed as a “Community Forum” and is only a few weeks away (10-15 March).

Expect discussion and debate on agenda items such as:

Cross-Community Session on the General Data Protection Regulation (GDPR) and WHOIS Compliance Models—plus a separate session on the same with the GAC and the Public Safety Working Group (PSWG). I don’t have to tell you that the conflict between the domain name system’s WHOIS service and the GDPR that will come into force this May is a super hot topic in the industry. I think it will continue to weigh down resources and potentially add some more misery to the overall negative registration growth rate for new gTLDs.

GAC discussion on .amazon. ICANN says: The GAC will be following up on its inter-sessional discussion since ICANN60 and the Board response received following the ICANN60 Communique.  Alexa, will there ever be a dot amazon?

Universal Acceptance Steering Group (UASG) Update. Wise to keep up with this as the group’s good work benefits IDNs and all of the new gTLDs. ICANN says:¬†Panelists from leading companies will share why their organizations are becoming Universal Acceptance-ready and provide an overview of their respective activities. The Universal Acceptance Steering Group will also provide a brief update on its activities.¬†¬†

Of course there are plenty more sessions to attend if you can figure out a group’s acroynm name or purpose in the form of an acronym, and if it is germaine to your interests.¬† If you can’t make it to San Juan you can watch and/or listen via Remote Participation.

At present [as of 22 Feb.] I counted 911 publicly registered attendees.¬† The public list does not state date of registration, so it’s unknown to me how many that registered before the terrible Hurricane Maria devastation will be scared away, or if they are still planning to attend—or if more will be attending than is stated on the list—which is usually the case with past meetings.¬† I noticed the close-by hotels are sold out, so right now it looks like there should be a decent crowd.

Some quick back-of-the-napkin statistics on the registered participants data I was able to extract from the public list:

133 (14.6%) state “ICANN” as their organization

33 (3.6%) state “Fellowship” as their organization

The public list does not indicate type of organization, such as registry operator, registrar, government, etc.  However based on my own knowledge of certain organizations, I was able to identify at least:

125 (13.7%) are associated with a registry operator

41 (4.5%) are associated with a registrar

It would appear that unless I’ve not properly identified more registries and registrars on the list, that nearly two-thirds of the publicly registered attendees to date are not directly associated with ICANN, a registry operator and/or a registrar.

Some miscellaneous registration observations that raised my eyebrows:

One person is identified with “Crypto Fund.” Might be interesting to have a chat with that guy.

One person is identified with the “Tanzania Police Force”.¬† So watch out if you are doing anything wonky with .tz names and attending. ūüôā Seriously though, I note on the .tz registry website there is a prominent banner running across their home page announcing job vacancies.¬†“Seeking Legal Counsel and PR & Marketing Manager.”¬† ¬†At present, there are 14,928 registered .tz domains. Fancy a move to Tanzania?

The six day meeting is being hosted by nic.pr,¬†the Puerto Rican ccTLD.¬† Afilias recently won the contract to run the .pr backend, so I’m sure they will have a presence in San Juan. Unlike the new gTLD business, ccTLDs have experienced modest growth in the past year. I expect that growth to continue and increase in that space, especially over the long term.¬† Afilias seems to be in a good spot lately with ccTLDs. It’s good backend business, and unlike new gTLDs many don’t have to deal with the ICANN regulations.

Good luck to all attending and kudos to ICANN for going on with the meeting in San Juan.





Verisign’s Registration Data Access Protocol (RDAP) pilot is up and running.

You can now test it for .com and .net.  Afilias also has a pilot for .info.

Kevin Murphy over at DomainIncite sub-headed earlier today that “Verisign and Afilias have become the first two gTLD registries to start publicly testing a replacement for Whois.”

Read Kevin’s article here.

As mentioned by Kevin, the output is in JSON format on the Verisign pilot. So you may want to install a JSON formatter browser extension in order to make sense of the presented data.

He reports the Afilias pilot is similar but does not currently have a friendly web interface.

I agree with Kevin. I think its fairly safe to say that RDAP is going to replace Whois soon.